Process
üIs a set of
structured activities which is designed to accomplish a specific objective.
üTakes defined inputs
and turns them into defined outputs.
üMay include roles,
responsibilities, tools and management controls required to deliver the outputs
üDefinitions describe
actions, dependencies and sequence.
üHelp organizations
accomplish specific objectives--often across multiple functional groups.
üTypically do not have
budgets and reporting structures.
Characteristics of Process:
The four
characteristics of a process are
•It is
measurable
•It
delivers specific results
•Primary
results are delivered to customers or stakeholders
•It
responds to specific events
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