The Information Technology Infrastructure Library (ITIL) is a set of concepts
and practices for Information Technology Services Management (ITSM), Information
Technology (IT) development and IT operations.
ITIL gives detailed descriptions of a number of important IT practices and
provides comprehensive checklists, tasks and procedures that any IT organization
can tailor to its needs. ITIL is published in a series of books, each of
which covers an IT management topic. The names ITIL and IT Infrastructure Library
are registered trademarks of the United Kingdom's Office of Government Commerce (OGC).
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